Hey everyone! Time for a quick update on where we're at during these hard times.
We've been working hard to make sure that everything goes as smoothly as possible, whilst keeping our health, and your health our top priority.
We've been taking into account all government guidance and advice, and below is a list of all the changes we've made so far that could affect you, the customer.
For now do not worry, online orders are still available and are being shipped.
Customer services are still working, and anyone that can work from home now does. They have access to all their emails, and some staff are available via phone, so if you need to get in touch do not hesitate to do so.
Please understand that it's a busy time for customer services, so if you can try to email instead of using the phone that would be preferred. We have ensured that all of our customer services staff have access to their emails.
As a reminder, our temporary phone line opening times are: Monday - Friday, 9am - 12pm, 1pm - 5pm.
For more info see: Blog Post - Updated Phone Times
To protect the health of our staff we're going to be quarantining all incoming parcels for a period of 9 days before our staff will open them. This will take effect from when we receive the parcel.
If you're worried about returning unwanted items to us, then don't. We're going to extend the returns period to 14 days after the quarantine ends. That way you'll have a chance to return things if they don't fit you or your guns*.
We've done this so that you'll be safe in the knowledge you are still able to make any unavoidable returns.
*For more info see: Blog Post - Returns: Unwanted / Fault Items Updates
At our warehouses any staff we have that can work from home are doing so, and the departments are split into shifts so that no group of people come into contact with each other, with time in between for a good clean down.
As standard, we've been taking into account social distancing, with everyone bringing in their own food and cutlery, and only having one member of staff in at a time to our canteen.
Our staff already had access to hand soap, hand sanitiser, and hand dryers, so they're keeping up the same standard of hygiene they already do!
Media and the shop staff are all working from home, and have been doing so since before the lock down.
We really want to keep Patrol Base here for you, so please bear with us during this ever-changing situation. We will keep you updated where we can, and do our best to minimise any delays. We're doing everything we can to make sure your deliveries get to you as quickly and safely as possible. We'll be following all government guidelines and respond to them for the benefit of you, and the PB community.
If you're bored then make sure you check us out on Facebook and Instagram where we'll keep you up to date with the latest info and fun Airsoft related content.
- All of us here at PatrolBase
Bored during the lock down? We are! So we could keep sharp on our skills we had Patrol Base Sam draw us up some targets to shoot at. If you fancy honing your Airsoft target shooting skills indoors or in your garden why not check out our designs below.
We've also put together some game modes you can have a go at too!
All our targets come in .pdf format, and are designed to be printed on A4 paper.
Targets 5 and 6 can be stuck together to make a larger A3 target at longer distance for snipers!
Place a target as far away as you possibly can and try hit the outside, inwards. If you're doing this inside we'd recommend the small A5 targets but if you're in the garden the A4 one will be fine.
Print out the A5 targets and place them at 2m intervals, then stand back 5 meters. Try hit them as quickly as possible. You can either have a friend time you on their phone, or download an IPSC shooting timer app.
If you're using an IPSC shooter app stand rested, wait for the beep, then try hit the targets as fast as possible, the app will tell you your time based off the sound of the shots.
Using targets 2 and 3 think of an even number between 2-100, the shoot the target until you add numbers up to your target.
Target two will be the easiest, as target three has numbers inside each-other so you can't miss!
Hopefully this saves you from some boredom during the next few weeks! Stay safe!
Currently our customer service lines are still open but with very limited staff available to answer calls, we do however have several staff working from isolation that are able to answer email enquiries.
We would ask at this time that, where possible, calls are limited to urgent enquiries and any general enquiries should be directed to us via email at firstname.lastname@example.org or via the enquiry form on the Contact Us Page found at the bottom of every page on our website.
New phone line opening times:
Monday to Friday 9am - 12pm, 1pm - 5pm
For more information please feel free to get in touch with our Customer Services team via our Contact Us Page.
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