PSA: If you're using Internet Explorer, stop it its terrible, and our website will not work! A few users have been complaining that our website will not work with Internet Explorer 11, the browser made famous by being bundled with Windows, has finally become incompatible with our website, so if you're getting a product page like the image below unfortunately its time for an upgrade!
We've tried as hard as we can to keep the site compatible with legacy browsers, but as we've been adding features we knew eventually we would come across this issue. It's come to the point now where to offer the high level and secure service we must now say bye bye to Internet Explorer and move onto something new.
If you're seeing this on a Mac, there's no need to worry, you won't have Internet Explorer installed as its a Windows thing.
For Windows users we suggest you move onto something a little bit more modern. We suggest that you install one of the following browsers:
Chrome and Firefox have a 100% compatibility rating with our website, as well as many other more modern website designs. Upgrade today, it'll be faster and more secure.
In this blog post I'm going to be discussing a post which was recently made on the UK Airsoft Community group page. There's been a few threads going around like 'What is the thing you hate most about Airsoft', and 'What do you hate most about Airsoft Players', and other meme worthy threads, but one which caught my attention was the post about people's biggest pet peeves with Airsoft retailers. What's quite interesting is that quite a few people had the same gripes, but what I found most interesting is that the thing that people hate the most is not even something retailers can really control. Hopefully this will be interesting to some, and go towards explaining exactly what causes the problems we have.
Nowadays there's a hell of a lot of Airsoft sellers online now so it's hard to keep track of every single product across every single website. We try to do our best to keep an eye on our best selling products and ranges, but sometimes less popular products slip through the net.
Another reason can be people comparing prices to shops from outside the EU, such as from America. Sure, the prices look cheaper at face value, but once you've paid import duty, the postage services handling charges (literally the worst thing known to man), and postage then the item will usually be the same price, or in most cases much more expensive. If you're buying a product from a UK company the chances are they've gone through the hassle of importing it, paid the import duty, and then have to pay tax on the sale itself again. Prices in the UK can look higher, but that's because the cost of the product is drastically higher due to import costs.
So what are Patrol Base Doing?Here at Patrol Base we handle all the importing and duties so you don't have to. Why would you want to go through the stress of importing something and waiting, isn't the extra few quid fair enough for the returns, support and time benefits?
Sometimes pricing can vary a lot between UK shops and shops within the EU. This is typically down to costs over getting it across here, and the exchange rate at which the products were purchased. Sometimes the price of currency can fluctuate wildly (Especially with politics the way it is at the moment), so some things can become cheaper or more expensive overnight. We attempt to keep our prices as reasonable as possible, but sometimes we can get stung by the exchange rate.
This isn't as much as of a big thing as it was a few years ago, or something which is exclusive to Airsoft, but be careful when you're buying online. There are a lot of easy one push button retail website packages available now, so people can start up a business and advertise all the stock they want with little or no cost and simply drop ship it from a distributor. When selling as a non-vat registered company you pay the VAT up front, and any money after that is profit, when selling as a VAT registered company you pay on the total cost of the sale instead, meaning you save about 8-10% as non-vat company, allowing you to reduce your prices whilst still earning the same money.
Of course, the offshoot of that is you might not get that extra quality of service. Sure you can save yourself a bit of cash, but will you really get the service, aftermarket support and warranty you would with a larger retailer? Possibly not, worst case they're drop-shipping from their house and won't accept returns, or at absolute worse just run off with your money.
Don't get me wrong, some of the upcoming business offer good service, but for an extra £5-£10 is it worth the risk? Always try find out if a company has a physical location before buying or a number you can call, and look at how good their descriptions are, it's usually a good sign they're more legitimate.
An FPS variance issue is quite a complicated issue when it comes to gas guns. There's a huge array of things which can affect the power of a replica, from gas type, to gas temperature and how well lubricated the pistol itself is.
Gas temperature is the main problem, a pistol which fires at 340 fps at 12°c may drop off a cliff when it comes to lower temperatures in the colder months of the year. Most Airsoft replicas are designed in Taiwan and other warmer country and fire a lot more consistent in warmer temperature, when they get over here to the sunny UK they can't quite handle the lower temperatures. You'll usually find temperature is a huge problem with the heavier slided pistols.
So what are Patrol Base Doing?
To allow you to make a more informed decision we also list the ambient temperature of the room when the pistol was last tested, allowing you to get a rough idea of the temperatures at which the pistol will operate.
All our tests are done on our range shop, which has no heating and is usually colder than it is outside, so our results when it comes to fps are usually quite accurate to outdoor play.
Some retailers can have a huge problem with this due to FPS being wildly variant between batches of weapons, this is typically due to where the replicas were bought as some country have lower and higher fps limits than us. We try to update all our descriptions as soon as an FPS change is brought up during weapons testing which is how we're able to avoid this problem quite well, but other shops may not have the ability to test every single weapon before it leave the door.
We had it where one batch of guns came in originally at 340fps, then the next batch came in at around 270fps and we had to upgrade all the springs. Luckily we're big enough to handle this, but some smaller shops, or shops who drop ship might not spot this.
So what are Patrol Base Doing?
If we have a weapon that chronos differently to what it says on the website we'll test another gun, if that chrono's the same we'll then hold the order and get in contact with the customer. If the customer wants an upgrade, downgrade or even a refund we'll happily sort that out, and we also update the description on the website.
If the gun is hot (eg, over 350fps on full auto), we'll always offer the downgrade if possible.
If you're concerned always check for the testing sheet we supply with our guns, which will list the FPS ratings of the weapon on our warehouse testing range.
So what are Patrol Base Doing?
We have spent a long time trying various couriers who will accept RIF, and are constantly working to improve the service, and feel at the moment our courier is the best balance between cost and reliability.
Our delivery prices are all very close to how much it costs us to send a package, and we make almost no money on delivery when you factor in the postage costs, packaging, and more.
There's only a certain amount of distributors for products who bring stuff in, and again, there's only a certain amount of stuff produced because there's only a small amount of factory to produce the stuff.
In Airsoft, demand is way higher than the supply.
If something is out of stock, it's probably because we can't get it back in even if we wanted because there isn't a big enough supply. And on the flip-side, if we do get an extremely popular Airsoft product back in then it usually sells out very quick.
There's a few problems to deal with:
So what are Patrol Base Doing?
We have identified this as a problem, and in attempt to make it easier for you we have had a special email back in stock feature we had developed for our platform, allowing you can see exactly when something you want comes back into stock. Once a product goes out of stock you can press the 'notify me' button, and when the product comes back into stock you will automatically be emailed. You can track as many products as you want, and you'll never miss a product again.
If you're after something specific, call us, and we can try order one in for you (if they're available with our suppliers). You can get in contact with us via our Contact Us Page.
We're also working on new systems to handle stock, so the stock levels will be more accurate, and accident proof which should lower any stock issues. We are also developing new cutting edge bespoke packing system along with 3rd party developers to speed the process up and make it more accurate.
Hopefully this has answered some of the main questions you have when it comes to Airsoft. These problems aren't just universal to any one Airsoft retailer, they're the same across the board. We're all trying our best to make the experience as seamless as possible, so we only ask that you understand why things the way they are, and we're not just trying to mug you off 🙂
Do you have any more pet peeves? Let us know in the comments below and we can have a look into it for you!
It's that time of year! We have price slashed some amazing items for you with this year's BLACK FRIDAY, you can find them all by "clicking here". We are actually holding this sale all weekend and will end on Monday (we won't give you warning then it will shut down so grab the deals whilst you can!).
What's on offer?
We have a wide range of Airsoft guns, gear and accessories from multiple brands including 8Fields Tactical, ASG, NUPROL and more.
Don't forget to share with your pals if you think they need that particular item in their life!
This isn't just for one day either! The sale will last until Monday subject to stock availability, so don't hang around otherwise you might miss out on a spectacular deal. All items being reduced are also end of line, once sold these will never be in stock again!
So, get your filthy mitts on these bad boy savings now by "clicking here".
As well as our online discounts, these prices will be in store too providing the stock hasn't already sold online. We are also doing an end of line in store only garage sale on Saturday the 25th. Shutters will open at 10am and you can roam around until your heart is content. Here we will have a wide range of clothing and more on sale.
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