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Never miss a Parcel again

We've all been there, we've just nipped out to the shop to grab something, and the delivery driver has turned up and you've missed your delivery. Well, do not fear, DPD is here, and they've developed a Mobile Phone app which alerts you to when your delivery will arrive, along with a wide variety of other features designed to make sure you get your package exactly when you need it.

Your DPD is a Mobile Phone App developed by DPD, available on iOS and Android, which allows you to track deliveries to your address, for the best possible delivery experience. Fully integrated with their systems the app will notify you not only your delivery date, but will keep you informed of the Drivers Location, your position in the delivery que, and even when they are close to your house! The app provides you with Pop-up notifications to keep you in the loop, and will allow you to keep track of your parcel every step of the way.

Remember, this App not only works for parcels sent from us at Patrol Base, so it's also worth downloading the App if you order a lot online as well!


Personal delivery preferences

If you're not going to be in when the driver arrives, you can use the DPD app to ensure you still receive your parcel on time. You can let them know to to deliver to an alternate location, such as your neighbour or safe place. You set your preferences, and they'll make sure they follow your instructions every time!

30-minute delivery alerts

If you need to pop out, or don't want to wait around all day for your delivery, the DPD app will let you know in advance. The app will let you know when the driver is approximately 30 minutes away, allowing you to rush home for the delivery.

They’ll come back

If the Delivery Driver misses you earlier in the day and has been unable to deliver your parcel, they can even come back later that same day. Using the app they'll check if your at home first and then make a return journey.

Please note, this will require GPS tracking to be enabled for the App, which means allowing the Tracking Permission though your iOS or Android Settings.

Don't miss your delivery when you're on the school run

If you’ve got children then they can avoid delivering to you during the school run. You can use the app to let DPD know and they’ll try to deliver between 9.30am and 2.30pm so you can be sure you’re always in to receive your parcels.

Apple Watch

If you're lucky enough to own an Apple watch, you don't even need your phone out. The App will push delivery notifications to your Phone so you can keep a track of your packages at a glance.

Active and previous deliveries

Using the DPD app you can also see a list of current and historical deliveries, allowing you to see when your parcels will be with you. Once they've delivered your parcel to your chosen safe place they'll even send you photos of your parcel in that location for added peace of mind.

Multiple addresses

Using the App you can set your Work, Home, and even other family member's address preference, so you can tailor your delivery allowing you to get your parcel, wherever you are in the UK.

Driver tracking

Using the DPD app you can see the name and a picture of the driver, allowing you to see their position on their route, to find out where you are in the delivery que. You can also see your drivers estimated time of arrival so you know exactly when to expect your parcel.

In flight options

When DPD are on their way to you, if your plans change, you can still rearrange your delivery right up to when they deliver your parcel. You can instruct the driver to deliver on a different day, or to a preferred neighbour, or even to a safe place or one of the 2,500 DPD Pickup Shops.

Pickup shops

If you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address.

Further Support

If you need more help, or have more questions, you can read the DPD App FAQ over at DPD's website, via their DPD APP FAQ.

When do I get notifications?

when will i get notifications on the dpd thing on my phone?

PatrolBase Jonny
Hey there! You will get a notification saying your parcel is out for delivery the moment we print the label for your package. You will then receive multiple notifications on the day tracking your parcel. Hope this helps 🙂

Why does it say my delivery has been cancelled?

why has my delivery been canceled, i thought I was getting my parcel tomorrow?

PatrolBase Jonny
Hey there! This is usually sent by mistake, because you are notified the moment the label is printed. If there is a problem with the label, or we have to re-print it for some reason you will receive two notifications, always pay attention to the latest Email / Notification. If you want to make sure you can always call the shipping department on: 01484 644709. Hope this helps 🙂

Written by PatrolBase Jonny, who has written a total of 74 posts.

Jonny has worked for Patrol Base for 5+ years, working in the media department and on the main website. Responsible for managing the software which runs the website, bringing new features wherever possible. You can get in contact via Facebook and Instagram.

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