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Customer Update: Phone Times

We have made updates to our phone opening times to reflect the current state of the lock down. Thank you for understanding.

 

Customer Services Availability

Currently our customer service lines are still open but with very limited staff available to answer calls, we do however have several staff working from isolation that are able to answer email enquiries.

We would ask at this time that, where possible, calls are limited to urgent enquiries and any general enquiries should be directed to us via email at sales@patrolbase.co.uk or via the enquiry form on the Contact Us Page found at the bottom of every page on our website.

New phone line opening times:

Monday to Friday 9am - 12pm, 1pm - 5pm

For more information please feel free to get in touch with our Customer Services team via our Contact Us Page.


Updates to Returns: Unwanted and Faulty Items

We have made updates to our returns policy to reflect the current state of the lock down. Thank you for understanding.
 

Unwanted Items

You are still free to return items to us, however please note that as of 23.03.20 all items are being quarantined for a minimum of 9 days before our staff will open them.

In addition we will honour the 14 day returns time-frame once the lock-down is lifted, as long as the product is in perfect condition, with all packaging and items included. This is to allow time to get the products back to us.


For example, if the lockdown was lifted on the 1/5/2020, then you would have until the 14/5/2020 to return the products to us.


Any extra time will be added on top of the standard returns processing time, and is to protect our staff from infection. Thank you for understanding.

Faulty Items

Currently due to changes put in place by our courier services we cannot currently offer a pre-paid label / collection service.

We advise that if you cannot return the parcel to us you should wait until the lock down has ended and couriers service return to normal.

If you decide to send any parcel back to us without confirmation from us we cannot cover the postage costs of the returns.

Thank you for understanding.

For more information please feel free to get in touch with our Customer Services team via our Contact Us Page.


We’re still shipping online orders!

We're still open online, and we're still delivering.

Our courier services have assured they will be remaining open for the time being, and any orders placed will be delivered.

As a precaution we have disabled Next-Day delivery, but our Standard Service is still available.

Most customers will not even see a difference, thanks for bearing with us during this time.

Stay safe.

For more information please feel free to get in touch with our Customer Services team via our Contact Us Page.


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