Hey everyone! Time for a quick update on where we're at during these hard times.
We've been working hard to make sure that everything goes as smoothly as possible, whilst keeping our health, and your health our top priority.
We've been taking into account all government guidance and advice, and below is a list of all the changes we've made so far that could affect you, the customer.
For now do not worry, online orders are still available and are being shipped.
Customer services are still working, and anyone that can work from home now does. They have access to all their emails, and some staff are available via phone, so if you need to get in touch do not hesitate to do so.
Please understand that it's a busy time for customer services, so if you can try to email instead of using the phone that would be preferred. We have ensured that all of our customer services staff have access to their emails.
As a reminder, our temporary phone line opening times are: Monday - Friday, 9am - 12pm, 1pm - 5pm.
For more info see: Blog Post - Updated Phone Times
To protect the health of our staff we're going to be quarantining all incoming parcels for a period of 2-3 days before our staff will open them. This will take effect from when we receive the parcel.
*For more info see: Blog Post - Returns: Unwanted / Fault Items Updates
At our warehouses any staff we have that can work from home are doing so, and the departments are split into shifts so that no group of people come into contact with each other, with time in between for a good clean down.
As standard, we've been taking into account social distancing, with everyone bringing in their own food and cutlery, and only having one member of staff in at a time to our canteen.
Our staff already had access to hand soap, hand sanitiser, and hand dryers, so they're keeping up the same standard of hygiene they already do!
Media and the shop staff are all working from home, and have been doing so since before the lock down.
We really want to keep Patrol Base here for you, so please bear with us during this ever-changing situation. We will keep you updated where we can, and do our best to minimise any delays. We're doing everything we can to make sure your deliveries get to you as quickly and safely as possible. We'll be following all government guidelines and respond to them for the benefit of you, and the PB community.
If you're bored then make sure you check us out on Facebook and Instagram where we'll keep you up to date with the latest info and fun Airsoft related content.
- All of us here at PatrolBase
Written by PatrolBase Jonny, who has written a total of 74 posts.
Jonny has worked for Patrol Base for 5+ years, working in the media department and on the main website. Responsible for managing the software which runs the website, bringing new features wherever possible. You can get in contact via Facebook and Instagram.
Please can I have an update or rough delivery date for order ************
Thanks
Hey Ash!
Your best bet is to get in touch with customer services via our Contact Us Page. They will be able to let you know how your order is progressing.
Cheers,
Jonny
I ordered a drum mag from you on next day delivery and arrived the next day no problems. Great service as always even in these strange times! Stay safe guys
How long are deliveries taking at the moment?
Delivery are working fine at their usual rates, whatever you get a the basket will be the speed it will be delivered. Hope this helps 🙂
Jing Gong G608 G36C Railed Handle w/ Folding Stock
Be back in stock
Hey Victor!
Typically stuff comes in every 2-3 weeks, but I would suggest dropping an email to sales@patrolbase.co.uk, who will be able to look it up for you 🙂
Hope this helps 🙂
Whats the usual waiting time to get a response email from customer service?
Hey Jay!
Typical response time is 1-3 working days.
Hope this helps 🙂
I’ve emailed your contract Us email address but I’ve had no response and it’s been a week now, are you sure that’s the best way to contact you
Hey Curtis! I’ll give customer services a bell and have them contact you. We get such a large volume of emails they can sometimes get missed! Hope this helps 🙂